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(VII)Reservations
Reserve a stay, by letter.
The nicest bookings still begin with a few written lines. Tell us when you are coming and what would make the stay perfect, and our team will write back with your room confirmed.
- [email protected]
- Confirmed within 1 working day
(01)How it works
Four steps to your key.
Write to us
Email your house, dates, room type and number of guests to our reservations desk.
Receive your offer
We reply with availability for your dates and a secure link to confirm.
Secure the room
Confirm through the secure link and your key number arrives by return.
Arrive and unwind
A host meets you in the lobby. Your table, spa or supper can be arranged in advance.
SubjectReservation request
Dear Reservations team,
I would like to reserve a Skyline Suite at Harbour Lights Grand for two guests, arriving on Saturday 14 November and leaving on Monday 16 November.
Pillow choice: The Cool Ace. We would love two places at the 19:00 lesson.
With thanks, your name
(02)The letter
We have started it for you.
Press the button and this letter opens in your email app, ready for you to fill in and send.
- Your preferred house and room type.
- Arrival and departure dates.
- Number of guests, all aged 18 or over for the gaming floor.
- Pillow choice, accessibility needs and special occasions.
(03)Rooms & times
The houses at a glance.
Rooms, arrival and departure times for every house. Every Circle member checks out at 14:00.
| House | Rooms | Check-in | Checkout |
|---|---|---|---|
| Mayfair | 212 | 15:00 | 14:00 |
| Emerald Crown | 52 | 15:00 | 14:00 |
| Harbour Lights | 88 | 15:00 | 14:00 |
| Northgate Royal | 140 | 15:00 | 14:00 |
| Avon Crescent | 46 | 15:00 | 14:00 |
| Mersey Sovereign | 120 | 15:00 | 14:00 |
(04)The small print, kindly put
Before you book.
Full booking terms are in our Terms & Conditions.
Deposit
One night's deposit secures your room. The rest is settled when you check out.
Cancellation
Free up to 72 hours before arrival. After that, the deposit is kept.
Photo ID
The lead guest must be 18 or over. Every guest needs ID for the gaming floor.
Accessibility
Step-free rooms and hearing loops at every house. Tell us what you need.